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CONTEXTUALISED COURSES FOR YOUR BUSINESS
Business Development - Professional Speaking - Consulting Services Business Coaching and Mentoring
Emotional Intelligence
Research shows that emotional intelligence is perhaps the most important factor in academic success, job performance, and life success. It’s even considered more important than IQ! This course will help you to understand emotional intelligence, both internally and externally.
undefinedTelephone Etiquette
Every time you make or receive a call at work the conversation you have with customers will shape their entire perception of your company. This course can help to ensure your Telephone Etiquette is up to the task.
undefinedElectronic communication and social media
This course covers important information about the use of electronic communication and social media in the workplace. It looks at how electronic communication and social media connect us to the workplace, appropriate and inappropriate use of such resources and the consequences for misuse, and ways to prevent inappropriate use.
undefinedManaging Conflict
Have you ever known someone that was just difficult to get along with? Sometimes, people seem to be looking for a reason to disagree with you. Even if you don’t work with someone like this, conflict will happen, whether it’s between you and an employee, or between two different employees. When conflict does arise, it will be up to you to manage it in an effective and professional manner.
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